Welcome to Cov Dispatchers.

This Shipping Policy explains how we handle freight coordination, load scheduling, and delivery timelines for our dispatching clients and partners.

At Cov Dispatchers, we do not directly transport or ship goods. Instead, we act as a dispatching service provider, connecting carriers, owner-operators, and brokers to ensure smooth and efficient load movement across the United States.

📦 1. Nature of Our Services

Cov Dispatchers provides truck dispatching and load management services.
We:

• Match drivers and carriers with available freight.

• Schedule and coordinate pick-ups and deliveries.

• Negotiate rates and manage load documentation.

• Maintain communication between brokers, shippers, and drivers.

All transportation and shipping services are performed by independent carriers under their own USDOT and MC authority.
DirectTruckDispatch does not own or operate trucks, nor are we responsible for physical freight handling.

🚛 2. Dispatching & Delivery Timeline

Delivery timelines depend on:

• The carrier’s schedule and capacity.

• Weather, route conditions, and federal transportation regulations.

• The type of freight and distance between pickup and delivery points.

Our dispatchers work closely with drivers to ensure on-time pickups and deliveries and will keep all parties updated throughout the trip.

🧾 3. Rates and Fees

Rates are negotiated between the driver/carrier and the broker/shipper.
Cov Dispatchers service fees cover:

• Dispatch management and coordination

• Communication and documentation handling

• 24/7 driver and broker support

All fees are communicated transparently before dispatch confirmation.

⚙️ 4. Cancellations and Delays

If a load is canceled or delayed due to weather, broker changes, or other unforeseen circumstances, we will:

• Notify the driver or carrier immediately

• Attempt to secure a replacement load as quickly as possible

• Provide necessary updates to all involved parties

Cov Dispatchers is not liable for third-party cancellations, accidents, or delivery failures beyond our control.

🛡️ 5. Liability

Cov Dispatchers acts solely as a dispatching intermediary.
All carriers assume responsibility for freight safety, cargo claims, and delivery performance under their own authority and insurance coverage.

📞 6. Contact Us

If you have questions about our shipping or dispatching process, please contact us:

 Cov Dispatchers

📍 Address: 30 N Gould St Ste 41357, Sheridan, Wyoming, 82801
📧 Email: admin@covdispatchers.com
📞 Phone: +1 9085858779
🕒 Support Hours: Monday – Saturday | 8:00 AM – 6:00 PM (EST)